As a customer you have the choice which information you would like to share with us. Of course we need some information for the fulfillment of our contract. However, this does not always require all the data which you can make available to us.
We use required personal data only so we can serve you which is mandatory for us to be able to deliver to you. Without your consent on using your data you will not be able to use our services.
You have the right to be informed which data we store and process about you.
If you notice that stored data is incorrect, you can correct your data directly in your profile.
You can ask us at any time to delete the data we have stored about you and then your account will be deactivated.
You can ask us to transmit the data stored about you in a machine-readable format to you. In this context, we will make the data available to you in electronic format.
If you believe that we have done something wrong with your personal data or your rights, you can raise a complaint at any time by sending an email to email@example.com/ .
We process your personal data only in accordance with the strict legal requirements. We pay particular attention to the fact that all principles for the processing of personal data are taken into account. Lines Delivery pays great attention to transparency. Therefore, we only process your data if this is lawful and you can reasonably expect it to be processed. If, in the course of our evaluation, we come to the conclusion that the processing cannot reasonably be expected, we will only carry out the processing with your express consent. In the following description of our processing activities, we refer in each case to categories of personal data. A category includes several personal data, which are usually processed together for the purposes. Personal data is information that can identify you or even make you identifiable. We generally process the following categories of personal data for the following reasons:
Name, Cell Phone number, email address, your ID from any social media (if applicable). Reason: If you contact us, we collect this data because we need to know who we are talking to and what we have been talking about so that we can help you with your reason for contacting us. This also applies if you leave comments on social media on our fan pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media ID.
Addresses, City, Country, Longitude, Latitude Reason: We need these data to be able to deliver your orders. We create the longitude and latitude automatically in order to be able to process your delivery address in our other linked systems, such as our Rider app, and to display your address to our riders or riders of restaurants.
Name, email address, Cell phone number, delivery addresses, Date of Birthday. Reason: This data is your master data, which we absolutely need for our services. Without a cell phone number, you cannot create a profile. Together with your name, e-mail and delivery addresses, this is your master data.
Device ID, device identification, operating system & corresponding version, device location, time of access, configuration settings, information on Internet connection (IP address). Reason: With each access this information is stored by us for technical reasons. We also use parts of this information to detect suspicious behavior at an early stage and to avert damage.
Order history, selected restaurants, invoices, order ID, rating on orders, information on payment method, delivery address, successful orders and cancelled orders. Reason: Each time you place an order, this information will be added to your profile. You can view recent orders information in your profile at any time. The information should give you an overview of your own interests and previous orders. We will also use the same information to improve our services. In addition, we will anonymize this information when you request a deletion.
Name, email address, cell phone number, device ID. Reason: If you would like to receive emails, SMSs or in-app push notifications from us, we need certain information to send you the messages. Instead of addressing you with “Hey You”, we find it more customer friendly to address you with your name. This category of personal information is also used by us to contact you, for example, if a product cannot be delivered and we want to offer you an alternative instead.
Payment method, pseudonymized credit card information, saved credit card token, card expiry date, card bin, card last 4 digits and card type. Reason: We need this information to track your payments and assign them to the orders you have placed. In order to make the ordering process even more convenient for you, we offer to save your preferred payment method. This means that you don’t have to enter your payment details again the next time you place an order. The storage of this data requires your prior consent. You can save your payment data and you can remove it in the future at any time from your account page.
Name, delivery address, phone number, order ID. Reason: In accordance with the principle of data minimization, we only provide our riders and restaurants with the information that they need from you to prepare and deliver your order.
We use different riders for delivery. These can be freelancers or third parties who provide us with riders on the basis of a data processing agreement when we deliver our orders. In all these cases we send your personal data to the riders so that they can deliver your order quickly
Your satisfaction is our biggest goal. Therefore, we are very keen to be available for all your questions and to answer them. In order to be able to answer these questions and understand the overall problem, we store the conversation content in our Customer Relationship Management System when you contact us. The content of the information we store depends on the information you provide to us as part of our communications.
Whenever needed to contact you, our call center agents might call you and we store the conversation with you. In individual cases, we also use the recordings for Quality improvement in customer service, i.e. for training purposes (coaching) with our employees. The content of the information we store depends on the information you provide to us as part of our communications. The stored telephone calls are deleted after 12 months at the latest or if the purpose of the storage, i.e. the quality check, is fulfilled earlier.
In order to protect our customers and our platform from possible attacks, we continuously monitor the activities on our website for all visitors. To this end, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented in a good time. To achieve this goal, several monitoring mechanisms run in parallel and prevent potential attackers from accessing our website at all. The decision-making process is automated and can have a legal effect on the person concerned or affect them in a similar way. If automated decision making leads to a negative result for you and you do not agree with this, you can contact us at Wecare@linesdelivery.com/. In this case, we will individually assess the circumstances of your case.
We would also like to inform you that in the event of a merger with or acquisition by another company, we will disclose information to that company. Of course, we will require the company to comply with the legal data protection regulations.
We often offer vouchers for our platforms. The reasons can vary. The purpose of these vouchers is to reward our loyal customers and to encourage them to continue to lead our loyal customers. In order to be able to check the number, the value and the frequency of use of the vouchers, but also to avoid misuse of these vouchers, we collect various personal data.
We never give your data to unauthorized third parties. However, as part of our work we obtain the services of selected service providers and give them limited and strictly monitored access to some of our data. All data recipients must meet the legal data protection requirements and prove their data protection level with appropriate proofs.
We use different data processors in our daily processing. Those process your personal data in accordance with CITC “Communications and Information Technology Commission” requirements and our standards and have no claims whatsoever on these data. We also check regularly our processors and include only those who meet our standards. Some of our service providers are based outside KSA.
In addition to data processors, we also work with third parties, to whom we also transmit your personal data, but who are bound by data protection policies. These are for example, our consultants, lawyers or tax consultants who receive your data from us on the basis of a contract and process your personal data for legal reasons or to protect our own interests. We do not sell or rent your personal data to third parties under any circumstances. This will never take place without your explicit consent.
Unfortunately, it can happen that a few of our customers and service providers do not behave fairly and want to harm us. In these cases, we are not only obliged to hand over personal data due to legal obligations, it is also in our interest to prevent damage and to enforce our claims and to reject unjustified claims.
● Contact information ● Order information ● Device information and access data ● Payment information ● Voucher information ● Delivery information ● Location data ● Profile data (master data) ● Communication data
We will delete your personal data only if you wish and let us know and we will also delete your account. Before this happens, you will receive a separate notification from us to the email address registered in your user account. In addition, there are other legal retention periods which we must also observe. For example, tax data must be kept for a period of between six and ten years or even longer in some cases. These special retention periods vary according to local legal requirements. Therefore, despite your request for deletion of your data, we may still have to store some of the stored data due to legal regulations. In this case, however, we will restrict data from further processing. Furthermore, we will continue to store your data if we have the right to do so in accordance with CITC rules. This applies in particular if we need your personal data for the establishment, exercise or defense of legal claims.
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