Privacy Policy


Dear Customer, We are pleased that you are interested in data protection. We would like to give you an easily understandable overview of our data protection process. Our goal is to provide you with an amazing and protected customer experience that also means that you can always trust us, that we are always transparent and honest to you. Your trust in our product is the reason why we can provide you with an amazing customer experience. We would like to thank you for this cooperation.



We are Kayan Intelligence with registration number: 4030257665, you can always contact us via the following ways: Via e-mail: Address:Tamlik Tower. 8th Floor office 208 King Abdulaziz Rd, Jeddah Kingdom of Saudi Arabia While visiting our website, registering or placing orders, you agree to this privacy policy. As data controllers, we determine how we process your personal data, for what purposes and by what means. While we are required by law to provide you with all of the following information, we do so primarily out of the belief that a partnership should always be honest. As data controllers, we are responsible that all our processing activities are in accordance with legal requirements. If you have any questions about data protection at Lines Delivery, you can contact our data protection team at any time by sending an email to We will continue to be your point of contact if you have any questions about data protection.



We reserve the right to update this privacy policy in compliance with the statutory provisions. We will inform you of any significant changes, such as changes of purpose or new purposes of processing. In this case, we will not process your personal data unless having your consent on the modifications.



As a customer you have the choice which information you would like to share with us. Of course we need some information for the fulfillment of our contract. However, this does not always require all the data which you can make available to us.


Data processing

We use required personal data only so we can serve you which is mandatory for us to be able to deliver to you. Without your consent on using your data you will not be able to use our services.




Right to review privacy policy

You have the right to view and consent the personal data privacy policy before processing your personal data.


Right to access

You have the right to be informed which data we store and process about you.


Right to rectification

If you notice that stored data is incorrect, you can correct your data directly in your profile.


Right to erasure

You can ask us at any time to delete the data we have stored about you and then your account will be deactivated.


Right to data portability

You can ask us to transmit the data stored about you in a machine-readable format to you. In this context, we will make the data available to you in electronic format.


Right of complaint

If you believe that we have done something wrong with your personal data or your rights, you can raise a complaint at any time by sending an email to .



We process your personal data only in accordance with the strict legal requirements. We pay particular attention to the fact that all principles for the processing of personal data are taken into account. Lines Delivery pays great attention to transparency. Therefore, we only process your data if this is lawful and you can reasonably expect it to be processed. If, in the course of our evaluation, we come to the conclusion that the processing cannot reasonably be expected, we will only carry out the processing with your express consent. In the following description of our processing activities, we refer in each case to categories of personal data. A category includes several personal data, which are usually processed together for the purposes. Personal data is information that can identify you or even make you identifiable. We generally process the following categories of personal data for the following reasons:


Contact Information

Name, Cell Phone number, email address, your ID from any social media (if applicable). Reason: If you contact us, we collect this data because we need to know who we are talking to and what we have been talking about so that we can help you with your reason for contacting us. This also applies if you leave comments on social media on our fan pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media ID.


Location data

Addresses, City, Country, Longitude, Latitude Reason: We need these data to be able to deliver your orders. We create the longitude and latitude automatically in order to be able to process your delivery address in our other linked systems, such as our Rider app, and to display your address to our riders or riders of restaurants.


Profile data (master data)

Name, email address, Cell phone number, delivery addresses, Date of Birthday. Reason: This data is your master data, which we absolutely need for our services. Without a cell phone number, you cannot create a profile. Together with your name, e-mail and delivery addresses, this is your master data.


Device information and access data

Device ID, device identification, operating system & corresponding version, device location, time of access, configuration settings, information on Internet connection (IP address). Reason: With each access this information is stored by us for technical reasons. We also use parts of this information to detect suspicious behavior at an early stage and to avert damage.


Order information

Order history, selected restaurants, invoices, order ID, rating on orders, information on payment method, delivery address, successful orders and cancelled orders. Reason: Each time you place an order, this information will be added to your profile. You can view recent orders information in your profile at any time. The information should give you an overview of your own interests and previous orders. We will also use the same information to improve our services. In addition, we will anonymize this information when you request a deletion.


Communication data

Name, email address, cell phone number, device ID. Reason: If you would like to receive emails, SMSs or in-app push notifications from us, we need certain information to send you the messages. Instead of addressing you with “Hey You”, we find it more customer friendly to address you with your name. This category of personal information is also used by us to contact you, for example, if a product cannot be delivered and we want to offer you an alternative instead.


Payment information

Payment method, pseudonymized credit card information, saved credit card token, card expiry date, card bin, card last 4 digits and card type. Reason: We need this information to track your payments and assign them to the orders you have placed. In order to make the ordering process even more convenient for you, we offer to save your preferred payment method. This means that you don’t have to enter your payment details again the next time you place an order. The storage of this data requires your prior consent. You can save your payment data and you can remove it in the future at any time from your account page.


Delivery information

Name, delivery address, phone number, order ID. Reason: In accordance with the principle of data minimization, we only provide our riders and restaurants with the information that they need from you to prepare and deliver your order.


Transfer to Riders and Restaurants

We use different riders for delivery. These can be freelancers or third parties who provide us with riders on the basis of a data processing agreement when we deliver our orders. In all these cases we send your personal data to the riders so that they can deliver your order quickly




Your requests

Your satisfaction is our biggest goal. Therefore, we are very keen to be available for all your questions and to answer them. In order to be able to answer these questions and understand the overall problem, we store the conversation content in our Customer Relationship Management System when you contact us. The content of the information we store depends on the information you provide to us as part of our communications.


Call Center

Whenever needed to contact you, our call center agents might call you and we store the conversation with you. In individual cases, we also use the recordings for Quality improvement in customer service, i.e. for training purposes (coaching) with our employees. The content of the information we store depends on the information you provide to us as part of our communications. The stored telephone calls are deleted after 12 months at the latest or if the purpose of the storage, i.e. the quality check, is fulfilled earlier.


Fraud prevention and security of our platform

In order to protect our customers and our platform from possible attacks, we continuously monitor the activities on our website for all visitors. To this end, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented in a good time. To achieve this goal, several monitoring mechanisms run in parallel and prevent potential attackers from accessing our website at all. The decision-making process is automated and can have a legal effect on the person concerned or affect them in a similar way. If automated decision making leads to a negative result for you and you do not agree with this, you can contact us at In this case, we will individually assess the circumstances of your case.


Merger & acquisitions, change of ownership or Shut Down

We would also like to inform you that in the event of a merger with or acquisition by another company, we will disclose information to that company. Of course, we will require the company to comply with the legal data protection regulations.


Vouchers (and Coupons)

We often offer vouchers for our platforms. The reasons can vary. The purpose of these vouchers is to reward our loyal customers and to encourage them to continue to lead our loyal customers. In order to be able to check the number, the value and the frequency of use of the vouchers, but also to avoid misuse of these vouchers, we collect various personal data.



We never give your data to unauthorized third parties. However, as part of our work we obtain the services of selected service providers and give them limited and strictly monitored access to some of our data. All data recipients must meet the legal data protection requirements and prove their data protection level with appropriate proofs.


Service providers

We use different data processors in our daily processing. Those process your personal data in accordance with CITC “Communications and Information Technology Commission” requirements and our standards and have no claims whatsoever on these data. We also check regularly our processors and include only those who meet our standards. Some of our service providers are based outside KSA.


Third parties

In addition to data processors, we also work with third parties, to whom we also transmit your personal data, but who are bound by data protection policies. These are for example, our consultants, lawyers or tax consultants who receive your data from us on the basis of a contract and process your personal data for legal reasons or to protect our own interests. We do not sell or rent your personal data to third parties under any circumstances. This will never take place without your explicit consent.


Prosecuting authorities and legal proceedings

Unfortunately, it can happen that a few of our customers and service providers do not behave fairly and want to harm us. In these cases, we are not only obliged to hand over personal data due to legal obligations, it is also in our interest to prevent damage and to enforce our claims and to reject unjustified claims.


Categories of personal data

● Contact information
● Order information
● Device information and access data
● Payment information
● Voucher information
● Delivery information
● Location data
● Profile data (master data)
● Communication data



We will delete your personal data only if you wish and let us know and we will also delete your account. Before this happens, you will receive a separate notification from us to the email address registered in your user account. In addition, there are other legal retention periods which we must also observe. For example, tax data must be kept for a period of between six and ten years or even longer in some cases. These special retention periods vary according to local legal requirements. Therefore, despite your request for deletion of your data, we may still have to store some of the stored data due to legal regulations. In this case, however, we will restrict data from further processing. Furthermore, we will continue to store your data if we have the right to do so in accordance with CITC rules. This applies in particular if we need your personal data for the establishment, exercise or defense of legal claims.



In order to make the visit of our website/app attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your browser. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser. Other cookies remain on your browser and allow us or our affiliate to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website/app.

We classify the cookies we use into three categories:
● Required
● Functional
● Personalized Below you will find more information about your choices as well as a detailed list of cookies we use. Required cookies are required to navigate our site, and in order to use the features provided. Without the use of such cookies, proper functioning of our site is not guaranteed (e.g., entering text), while browsing through pages on the website. In addition, they are cookies that collect information about how visitors use our website, for example, which pages they visit most often, and if they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify a visitor. They also allow our site to remember your choices such as language, or region to provide improved features. According to legal regulations, no further actions are required on your behalf. Functionality cookies collect anonymous information and cannot track your movements on other websites. Additionally, they could be used to send targeted advertising or to measure the effectiveness of an ad campaign. They could be used to determine which online marketing channels are most effective. With these cookies, we also store your login data in your browser so that you can log in automatically the next time you visit our website. Because we want to provide you with a website that is designed for optimal usability, functional cookies are usually activated when you visit our website. To enable these measures, we also use cookies from third parties in this category. By analyzing your anonymized use we can identify areas where we can improve our website. Personalized cookies are used to play more targeted advertising relevant to the user and adapted to his interests. These cookies help us to upload marketing custom audience lists to our marketing partners.